Frequently Asked Questions (FAQ)

  • The CUE Cupboard helps current CUE students get food and basic supplies.

    Visit our Resources page to find more support in Edmonton.

  • The CUE Cupboard is free to use for all approved CUE students. It provides extra food to help with your groceries.

  • Go to the How to Apply page and click “Apply Now”.

    Log in to your CUE email account to access the form.

  • CUE Cupboard depends on food donations, so we do not always receive the same brands or types of food.

    We do our best to give you a similar item, but it may not be exactly like the one shown on the website.

  • We try to provide food for allergies or special diets, but supplies are limited. Check the food in your hamper carefully to make sure it is safe for you to eat.

  • You can order:

    • Up to 4 hampers in Fall and Winter

    • 1 hamper in Spring and Summer

    You must wait 21 days between orders.

  • Each hamper can have up to 20 items total, and items have limits on quantity. If you order too many items, a volunteer will adjust your order.

  • It takes 3 to 5 working days (Monday to Friday) to prepare your hamper.

  • There are a few ways to ensure that you receive a notification when your order is ready for pick up:

    1- Enter your CUE email address correctly when completing your order

    2- Check your email’s spam folder for any emails from SquareSpace

    3- Mark any emails from SquareSpace as ‘not spam’

    4- If all else fails, email cuecupboard@concordia.ab.ca and request an update about your order.

  • You will get a confirmation email when your hamper is ready. Use the link in the email to choose a pick-up time. Pick up your hamper in Room AW106 at the Allan Wachowich Centre.

  • If you can’t come at your scheduled time, email us at cuecupboard@concordia.ab.ca to reschedule. If you don’t pick up your hamper within 7 days, it will be canceled and restocked.

  • The Best Before Date shows freshness but doesn’t mean the food is unsafe. Most food at CUE Cupboard is packaged to last a long time and is safe to eat after the Best Before Date.

    For more details, visit the Inspection Canada website.

  • We do not provide pet food. Visit Edmonton Humane Society’s Pet Food Bank Guide to find a pet food bank near you.